Visitors wanting to make reservations at
state-owned campsites and cabins will soon be able to do so via a single
Web site and a toll-free number, a massive coalescing of South Carolina
tourism sales that promises to generate millions of dollars for government
coffers.
The State Department of Parks, Recreation and Tourism will also roll
out a new set of prices for its overnight facilities, elevating rates for
peak travel months and reducing fees for mid-winter and mid-summer.
PRT predicts that the changes will increase occupancy at the state's
233 cabins and 3,000 campsites from 53 percent to 61 percent, a 15 percent
swell. The department is hoping for a similar boost in revenue from the
facilities, which totaled $9 million last year, although it is making no
predictions on that front.
"This is an extremely big deal," said Phil Gaines, South Carolina's
assistant director of state parks. "It is literally a culture change for
both the parks service and our guests who have been accustomed to doing
things a certain way for a long time."
Historically, each of the state's 46 state parks handled overnight
reservations directly. Each had its own phone number -- 46 in all. There
were no Web reservations and reservations were taken only during office
hours. Moreover, directors of a full campground could not check
availability at another site.
But all that is changing in a few weeks, when PRT's booking system is
taken over by ReserveAmerica, a unit of InterActiveCorp, a New York-based
company that owns Expedia, the Home Shopping Network and Ticketmaster.
Gov. Mark Sanford's office said it is the "largest and most dramatic
example of public/private partnerships in the state park service."
Would-be guests will be able to book South Carolina campsites and
cabins at 866-345-7275 on Feb. 16 or at Reserveamerica.com on Feb. 23.
InterActiveCorp, which beat out two other bidders for the five-year PRT
contract, will earn $1.50 per campsite reservation and $3.75 per cabin
booking. Traditionally, guests paid PRT $1 to reserve a campsite and cabin
bookings were free.
PRT will also start altering prices on its overnight facilities March 1
to better reflect hotel room rates, which fluctuate 25 to 30 percent
depending on the month. A cabin at Edisto Beach State Park, for example,
will rent for $90 in October and $50 in January, as opposed to $78
year-round.
Campsites now rent for $11 to $25 a night and cabins go for $30 to
$135. The new rates are still being worked out.
Public lodgings and campgrounds have been slow to offer online booking
and central reservation systems. North Carolina, which garners almost $200
million from its state-park overnight facilities, still does things the
old-fashioned way when it comes to bookings. But governments are farming
out reservation duties at a fast pace. ReserveAmerica now handles bookings
for 12 states, including Florida, and the national park and forest
services. It manages 3.5 million reservations a year and 400,000 people
pull up its Web site every day.
Colorado has been doing business with ReserveAmerica since 1991 and 40
percent of its park reservations are now made on the company's Web site.
"We've had our ups and downs, but certainly the service we've had with
them has been good," said Dave Hause, chief of field services for Colorado
parks.
Georgia hired Maryland-based Spherix to handle its parks booking about
two years ago, according to Kim Hatcher, a spokeswoman for Peach State
parks. Hatcher could not say whether the change increased bookings or
revenue, but that was the intention.
Gaines said the PRT intended to hire a private-sector company to handle
reservations for some time, but the department first needed to update its
computer systems across all of its parks. It was also waiting for
Web-booking companies to iron out some kinks.
"There was some natural apprehension to changing a system that worked,"
Gaines said. "And when we did it, we wanted to go first-class."
PRT Director Chad Prosser said ReserveAmerica will do a more thorough
job of marketing state properties. To book through the Web site, would-be
travelers will have to hand over a fair amount of personal information,
which will help build an extensive database for state tourism promoters to
work with.
"It will be much easier for us to drive demand," Prosser said. "We'll
be able to cross-sell people on properties they might not have seen
before."
Gaines said ReserveAmerica's technology, expertise and marketing savvy
will far outweigh any savings PRT could have realized by setting up a
central reservation system on its own.
"It's really going to pay for us in the long run," Gaines said. "A year
from now, we'll all wonder how in the world did we ever do without this
system."