COLUMBIA - Lengthy visits to the DMV or
any visit at all could be a thing of the past as early as this
summer under a series of reforms announced Thursday by Gov. Mark
Sanford.
The changes at the Division of Motor Vehicles include creation of
an Internet-based system for license renewal, address changes and
other ordinary transactions that often result in long waits in line
at DMV offices.
The DMV features "great people, but a flawed system," Sanford
said. "This is about changing those systems."
At the DMV office on Shop Road in Columbia, where lines were
short at about 4 p.m. Thursday, Fred Schofield, 35, of Wagener, was
waiting with his son while he got his license reinstated. "Being
open on Saturday is a real good idea," he said. "Even a couple hours
on Saturdays would help a lot."
Ben Bomar, 28, a recent graduate of the University of South
Carolina's business school, said he thinks the online services are a
nice benefit in addition to the Saturday hours.
"It definitely makes sense," said Bomar, who was waiting in line
to renew his registration.
The reforms are the result of work by a DMV task force Sanford
appointed early this year.
The changes complement other reforms included in a bill before
the Senate that would remove the DMV from the Department of Public
Safety and put it directly under the governor's office.
None of the changes announced Thursday would happen unless that
bill, which has passed the House, becomes law.
State Sen. Greg Ryberg, R-Aiken, plans to amend the bill to
include a new $5 fee for registering car titles, which happens
whenever a car is sold. The additional money would go to the DMV to
pay for the reforms, said J.T. Gandolfo, head of Sanford's DMV task
force.
While the plan does include new costs, it also includes big
savings. Sanford said the agency would save:
$2 million by bringing operation and maintenance of its computer
system, dubbed Project Phoenix, in-house, eliminating an outside
contract expense.
The $25 million computer system was installed last summer and has
resulted in shorter lines. In January, the Department of Public
Safety said DMV waiting times have dropped to about 20 minutes, down
from an hour last summer. But Gandolfo said lines traditionally
increase in the summer.
$500,000 by using Department of Corrections inmates to handle
maintenance and janitorial services at DMV offices.
Sanford was joined Thursday by Gandolfo and leaders of the House
and Senate in announcing the changes.
Fixing the DMV
In addition to the Web-based resources, the reforms
include:
- Saturday office hours this summer at six regional offices
around the state, including one in the Irmo/Ballentine area. The
others are Florence, Aiken, Greenville, Charleston and Rock
Hill.
- Greeters in 39 busiest offices to help customers find the right
line and make sure they have the right forms.
- Removal of all telephones from counters in DMV offices so
clerks are not interrupted while helping customers.
- Computers in those busiest 39 offices for customers to access
the new Internet services.