Posted on Fri, May. 16, 2003


Plan for reform offered for DMV
Internet, hours among possible improvements

Knight Ridder

Lengthy visits to the DMV or any visit at all could be a thing of the past as early as this summer under a series of reforms announced Thursday by Gov. Mark Sanford.

The changes at the Division of Motor Vehicles include creation of an Internet-based system for license renewal, address changes and other ordinary transactions that often result in long waits in line at DMV offices.

The DMV features "great people, but a flawed system," Sanford said. "This is about changing those systems."

At the DMV office on Shop Road in Columbia, where lines were short at about 4 p.m. Thursday, Fred Schofield, 35, of Wagener, was waiting with his son while he got his license reinstated. "Being open on Saturday is a real good idea," he said. "Even a couple hours on Saturdays would help a lot."

Ben Bomar, 28, a recent graduate of the University of South Carolina's business school, said he thinks the online services are a nice benefit in addition to the Saturday hours.

"It definitely makes sense," said Bomar, who was waiting in line to renew his registration.

The reforms are the result of work by a DMV task force Sanford appointed early this year.

The changes complement other reforms included in a bill before the Senate that would remove the DMV from the Department of Public Safety and put it directly under the governor's office.

None of the changes announced Thursday would happen unless that bill, which has passed the House, becomes law.

State Sen. Greg Ryberg, R-Aiken, plans to amend the bill to include a new $5 fee for registering car titles, which happens whenever a car is sold. The additional money would go to the DMV to pay for the reforms, said J.T. Gandolfo, head of Sanford's DMV task force.

While the plan does include new costs, it also includes big savings. Sanford said the agency would save:

$2 million by bringing operation and maintenance of its computer system, dubbed Project Phoenix, in-house, eliminating an outside contract expense.

The $25 million computer system was installed last summer and has resulted in shorter lines. In January, the Department of Public Safety said DMV waiting times have dropped to about 20 minutes, down from an hour last summer. But Gandolfo said lines traditionally increase in the summer.

$500,000 by using Department of Corrections inmates to handle maintenance and janitorial services at DMV offices.

Sanford was joined Thursday by Gandolfo and leaders of the House and Senate in announcing the changes.


Fixing the DMV

In addition to the Web-based resources, the reforms include:

- Saturday office hours this summer at six regional offices around the state, including one in the Irmo/Ballentine area. The others are Florence, Aiken, Greenville, Charleston and Rock Hill.

- Greeters in 39 busiest offices to help customers find the right line and make sure they have the right forms.

- Removal of all telephones from counters in DMV offices so clerks are not interrupted while helping customers.

- Computers in those busiest 39 offices for customers to access the new Internet services.





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