Company expects to
profit putting government at your fingertips
By CINDI ROSS
SCOPPE Associate
Editor
WHEN GOV. Mark Sanford came up with a way to get the state’s
campaign finance data on the Internet in time for next year’s
elections, he also shed light on a little-noticed venture into
electronic government that South Carolina has been working on for
nearly two years.
Last summer, the state Budget and Control Board awarded South
Carolina Interactive a contract to produce interactive Internet
portals for state agencies. The company is a wholly owned subsidiary
of NIC USA (nicusa.com), which has been in the e-government business
since 1991 and has contracts with 17 states. Budget and Control
Board spokesman Michael Sponhour describes NIC as “the big dogs in
e-government.” Unlike other companies that bid on the contract, NIC
offered to provide its services at no charge to the state, through
what it calls a “self-funded” system.
“The beauty of it is it requires no appropriated dollars from the
state,” says Jeff McCartney, general manager of S.C. Interactive.
“We make our money off transaction, or convenience, fees, usually
targeted on selected transactions that are commercially viable.
We’re targeting the information that businesses need and want, but
they don’t want to stand in line or mail it in. They’d rather do it
online and they pay a small fee.”
NIC typically manages a state’s Web site and builds applications
that the government requests; on average, Mr. McCartney told me,
about 80 percent of the applications it builds are free to all
users. The campaign finance database will fall into that “free”
category — no charge to the public or to the candidates who use
it.
That’s about all we know about the campaign database at this
point, though. Mr. McCartney says that since Mr. Sanford’s
announcement, he has had one conversation with Ethics Commission
staff and is confident he can have a short-term solution in place by
January that will allow the public to search campaign records to
find out where candidates are getting their money.
That system likely will involve candidates using their own
software and providing their campaign reports through an
import-export system. Long-term, he said, the state needs a system
that allows candidates to enter their reports directly into an
online Ethics Commission form. But it will be up to the Ethics
Commission to decide whether S.C. Interactive provides that
long-term solution or not.
That’s typical of the way the company will work with the state,
Mr. Sponhour says; it’s up to the company to convince state agencies
to sign up for the service. The company, he said, has to “go knock
on the doors of agencies and say ‘You do this and that service; we
can do that through this e-service.’ No agency has to use this
company. No service has to go online.”
State agencies benefit because they save the time and money it
would take to design and operate their own Web sites and online
program, Mr. McCartney says. And at least in theory, putting more
services online reduces costs for agencies. One reason S.C.
Interactive can provide most of its applications without a fee is
that it is able to modify applications it has written for other
states, rather than starting from scratch.
But signing up an agency is just the first step in the project.
Once agencies decide they want to work with S.C. Interactive to
create or redesign online programs, they take the proposal to an
e-government management committee that decides which projects the
company will pursue and the order in which it will pursue them as
well as whether any fees the company is proposing are
reasonable.
S.C. Interactive has already finished its first project — a
fee-based service that allows insurance companies and attorneys to
get driver’s license information online. It’s now working on a
redesign of the state’s main Web site, myscgov.com, and taking over
a payment engine that is no longer being supported by the current
vendor. Several state agencies use the engine to process credit card
payments online.
The new myscgov.com portal is mainly a redesign, but S.C.
Interactive also will offer some new services, including live help,
which is akin to an online chat or instant messaging, that allows
people to ask questions about how an application works or where to
find a particular type of information on the site. The site also
will have an enhanced search engine.
Of course this raises the question of which services it’s
appropriate for government to charge for, and which should be
considered a part of government, already funded by taxes. It will be
up to the e-government management committee, which is chaired by
deputy state Chief Information Officer Barbara Teusink and is made
up of appointees from several state agencies, local government and
industry, to make sure that question is answered appropriately.
Mr. McCartney says his company probably won’t get involved with
an agency such as the Department of Motor Vehicles, which already
has spent tens of millions of tax dollars redesigning its computer
and Web services, and is providing services online at no charge.
“What we want to do is go out and work with agencies that have
services they’d like to bring online,” he said. “Or in some
instances there are agencies that do not even have a Web site. We’d
like to help create one and then see if there’s additional services
we could provide” for a fee.
It’s an arrangement that South Carolina could benefit from
tremendously — as long as we keep an eye on things and make sure the
right calls are made about which services cost extra and which are
available as standard government services.
Ms. Scoppe can be reached at cscoppe@thestate.com or at
(803)
771-8571. |