A state computer glitch gave police the
mistaken impression that a hoard of illegal drivers had taken to South
Carolina's roads Tuesday morning.
When officers tried to check driver records during traffic stops, State
Law Enforcement Division computers erroneously flagged dozens of motorists
as having suspended licenses, authorities said.
As it turned out, the problem wasn't with SLED but with data it was
receiving. Officials traced the glitch to the Division of Motor Vehicles'
problem-plagued Project Phoenix, a $40 million computer upgrade launched
last summer.
The problem originated in computer servers dedicated for law
enforcement use, but the cause remains a mystery, said Sid Gaulden, a
spokesman for the S.C. Department of Public Safety.
"Nobody has a real grasp of what the problem was," he said.
SLED quickly alerted law enforcement agencies to the problem. Some
departments chose to temporarily forgo charging anyone with driving under
suspension. Others opted to hold off on charges until they could verify
the violations.
Authorities said they knew of no one wrongly arrested because of the
malfunction, but the glitch did create headaches for confused officers and
prolonged some traffic stops for frustrated drivers.
"It just created some additional work for (dispatchers) who really had
to scrutinize very closely the information they were getting back," said
Capt. Dana Valentine, a Charleston County Sheriff's Office spokeswoman.
The DMV's system spit out bad information for several hours until 11 a.m.,
Gaulden said.
"My understanding is that the problem has been solved, but we will
continue to monitor the system just to make sure it remains solved," he
said.
Valentine said the problem surfaced intermittently, giving some
motorists a clean of bill health and then wrongly flagging others as
driving illegally. Deputies experienced similar problems with the system
Monday, she said.
Charles Francis, a Charleston police spokesman, said officers noticed
the problem when driving records failed to include any reason for licenses
being suspended. Francis and several dispatchers ran their own valid
driver's licenses through the system and all came back as suspended, he
said.
After encountering problems at a couple of traffic stops, Mount
Pleasant police temporarily stopped writing tickets for driving under
suspension unless they could verify the violation through other means,
said Capt. Frank Riccio.
The DMV embarked on Project Phoenix to make it easier for people to do
business with the agency. But the system created long lines and waits at
DMV offices. And auditors throughout the state complained that the
computer system caused substantial problems for them, transmitting
inaccurate information about car registrations used in writing property
tax bills.
Gaulden said many of the bugs have been worked out. He also pointed out
that customers now only have to wait an average of 20 minutes for service.
"With any new system, you're going to have problems that were either
unpredictable or unexpected," he said. "We've had our share."