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Thread-Topic: DMV Drivers License Renewal Process
From: <governor.haley@sc.lmhostediq.com>
To: <governor.haley@sc.lmhostediq.com>
Subject: DMV Drivers License Renewal Process
Date: Tue, 15 Dec 2015 23:32:29 -0500
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<APP>CUSTOM
<PREFIX>Dr.</PREFIX>
<FIRST>Jonathan</FIRST>
<MIDDLE>E</MIDDLE>
<LAST>Walker</LAST>
<SUFFIX></SUFFIX>
<TITLE></TITLE>
<ORGANIZATION></ORGANIZATION>
<ADDR1>5044 Coral Reef Drive</ADDR1>
<ADDR2></ADDR2>
<CITY>Johns Island</CITY>
<STATE>SC</STATE>
<ZIP>29455</ZIP>
<EMAIL>jon_walker114@yahoo.com</EMAIL>
<PHONE_H>(843) 559.7917</PHONE_H>
<PHONE_B></PHONE_B>
<ISSUE>GOVE</ISSUE>
<SUBJECT>DMV Drivers License Renewal Process</SUBJECT>
<CUSTOM1>73.131.112.146</CUSTOM1>
<MSG>
I would like to lodge a complaint concerning the SC Department of Motor Vehicles drivers license renewal process.  The renewal form is not clear in requirements. 

The renewal form actually contains two sub-forms: (1) a drivers license renewal application form; (2) an eye vision verification form.  The renewal form does not mention that both sub-forms must be submitted together (at the same time) to the DMV.  Hence, my problem.

I submitted the renewal application to the DMV separate from the eye vision form.  Approximately two weeks after I submitted the license renewal application I submitted the eye vision form.  In the interim my original license application was returned in the mail, with an error note that I did not include the eye vision form.  In the prior interim I mailed the DMV the eye vision form separate from the previously submitted license renewal form (application form + renewal check) to the DMV.    

After a clarification E-mail to DMV, I received an E-mail message from the DMV that both forms must be returned at the same time.  Subsequently, my eye-vision form was returned in the mail.  This happened over a period of two weeks!  This is ridiculous &amp clearly a problem; it can be solved via at least two very simple options:  (1)  Print a bold note such as follows on the driver license renewal form header such as:  "NOTE: This document contains two sub-forms; a driver's license renewal form &amp an eye vision form.  Both sub-forms must be completed &amp submitted to the DMV at the same time (in the same envelope)." (2) Allow separate sub-form submissions &amp allow 30 days for subsequent follow-up submissions.  After which send a note to the applicant that their application renewal form is incomplete.  

This is such a simple problem &amp yet the DMV has not recognized it &amp has wasted my time, their time &amp the postal services time by not clearly stating their submission process requirements.  I am just amazed at the stupidity of the DMV in this respect . . . even though it is common knowledge that the SC DMV is a department at the very bottom of customer service concern &amp efficiency.

Jonathan E. Walker, PhD
5044 Coral Reef Drive
Johns Island, SC 29455
(843) 559.7917
E-mail: jwalk114@gmail.com
</MSG>

</APP>