x-sender: governor.haley@sc.lmhostediq.com x-receiver: governor.haley@sc.lmhostediq.com Received: from mail pickup service by sc.lmhostediq.com with Microsoft SMTPSVC; Mon, 16 May 2016 13:54:00 -0400 thread-index: AdGvm+zoOJx9fLmVSPSycU9YWDygEw== Thread-Topic: Experience with South Carolina Highway Patrol From: To: Subject: Experience with South Carolina Highway Patrol Date: Mon, 16 May 2016 13:53:59 -0400 Message-ID: <25BB02E466E649BBBF9C0FFC7EFEC57A@IQ12> MIME-Version: 1.0 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: 7bit X-Mailer: Microsoft CDO for Windows 2000 Content-Class: urn:content-classes:message Importance: normal Priority: normal X-MimeOLE: Produced By Microsoft MimeOLE V6.1.7601.17609 X-OriginalArrivalTime: 16 May 2016 17:54:00.0036 (UTC) FILETIME=[ECEF6A40:01D1AF9B] CUSTOM Mrs. Pamela J Hennessey 2135 Spring Oaks Drive Springville UT 84663 hennesseyswife@yahoo.com 801-898-7315 BOARDS Experience with South Carolina Highway Patrol 73.65.143.10 Last week I had the pleasure of visiting your beautiful state as my oldest son was being sworn in as new deputy for the Spartanburg County Sheriff's Department. I was scheduled to return home on Tuesday, May 10. When I went to put my luggage in my rental car, I was horrified to find the driver's rear passenger door had been hit and badly damaged. While I contacted Hertz, my daughter-in-law contacted police who transferred her to the highway patrol (approx 1250). She explained that this may have been a "hit and run" and we did not know when the incident occurred, and I needed to get to the airport. We were told an officer had no calls holding and was on the way. After 40 minutes, we called asking for an ETA, and were told they couldn't give out that info, but an officer was in route. Over an hour later, I called again. Dispatch said she could have an officer call my daughter-in-law (since she placed the original call) and an officer called within minutes! I explained the car was fine on Sunday (Mother's Day). Since I didn't know when this hit and run occurred, he said he couldn't make a police report (which Hertz told me they needed). Five times I explained to this officer/dispatch that I had an hour drive to the Charlotte airport. The information given in the originating call was no different than when the officer finally took the time to contact us, so I am confused why it couldn't have been suggested a phone call be done in the first place? The officer then told me I had to fill out an FR-309 form, or go to DMV to get the form. Again, I was in no position to go stand in a line at DMV when I had just spent well over an hour waiting for an officer to respond on what obviously could have been taken care of over the phone within minutes after the first call was made. Due to the length of time wasted in this matter, I missed my flight home. I am certainly no stranger to law enforcement, I previously worked under cover Vice Squad operations for several years and come from a very long line of family in law enforcement so I have a great deal of respect for the job and nature of the beast, if you will. As someone who is not familiar with the laws/procedures in your state, and was obviously quite upset by having a vehicle that did not belong to be hit in front of my son's house, it would have been nice if this matter could have been handled a bit differently. Obviously it took this officer no time at all to respond via telephone. I have to wonder how long we would have waited for him to respond in person? We told dispatch we didn't know when the incident occurred, so he should have had that information. If he did, and knew he couldn't do a report, a phone call would have been the quickest way to clear the call (especially since we were told he had no calls holding) and I wouldn't have missed my flight home.