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Thread-Topic: MEDICAID ISSUES 
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Subject: MEDICAID ISSUES 
Date: Tue, 26 Jan 2016 16:20:58 -0500
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<APP>CUSTOM
<PREFIX>MS.</PREFIX>
<FIRST>SHANNON</FIRST>
<MIDDLE>BROWN</MIDDLE>
<LAST>BURRISS</LAST>
<SUFFIX></SUFFIX>
<TITLE></TITLE>
<ORGANIZATION></ORGANIZATION>
<ADDR1>107 DREXEL ROAD</ADDR1>
<ADDR2></ADDR2>
<CITY>LADSON</CITY>
<STATE>SC</STATE>
<ZIP>29456</ZIP>
<EMAIL>SQU1981IRT@GMAIL.COM</EMAIL>
<PHONE_H>843-572-1327</PHONE_H>
<PHONE_B>843-718-7201</PHONE_B>
<ISSUE>SCHED</ISSUE>
<SUBJECT>MEDICAID ISSUES </SUBJECT>
<CUSTOM1>73.131.89.47</CUSTOM1>
<MSG>
GOOD AFTERNOON

I AM HAVING ISSUES WITH MY CHILDREN'S MEDICAID BEING CORRECTED FROM A TECHNICAL ISSUE. I PROCESSED MY REVIEW IN JULY LIKE I WAS SUPPOSED TO AND MY MEDICAID GOT CHANGED TO FAMILY PLANNING (BECAUSE I MAKE TOO MUCH) BUT MY CHILDREN STILL QUALIFIED. UNFORTUNETLY, ON SEPTEMBER 1, 2015 THERE WAS A GLITCH AND MY CHILDREN'S MEDICAID WAS CANCELLED. I HAVE BEEN IN CONTACT WITH THE CALL CENTER SINCE SEPTEMBER 2, 2015 AND MY CHILDREN'S CASE HAS BEEN PUSHED THROUGH TO THE ESCALATED LIST SINCE THEN AND I HAVE BEEN CALLING EVERY WEEK FOR THE PAST 5 MONTHS. I KEEP GETTING TOLD THAT IT WAS A COMPUTER ERROR AND THEY ARE DOING EVERYTHING THAT THEY CAN DO, HOWEVER THAT THERE IS NO ONE IN ELIGIBILITY OR TECH SUPPORT THAT I MAY SPEAK WITH TO GET THIS PUSHED THROUGH. MY SON HAS GI ISSUES AND I HAVEN'T BEEN ABLE TO TAKE HIM TO A GI DOCTOR BECAUSE HIS INSURANCE ISN'T GOING THROUGH. AND, MY DAUGHTER WAS SICK IN NOVEMBER AND I HAD TO TAKE HER TO THE ER BECAUSE THE DOCTOR WOULDN'T SEE HER BECAUSE I DIDN'T HAVE $300 FOR PAYMENT AS SELF PAY. I JUST GOT OFF THE PHONE WITH THE 2ND SUPERVISOR IN 2 WEEKS NOW WHO KEEP TELLING ME THEY HAVE DONE ALL THEY CAN DO AND I JUST HAVE TO KEEP CALLING EVERY WEEK TO SEE IF THE ERROR HAS BEEN CORRECTED. I WAS ALSO INFORMED TODAY THAT IT WILL BE REINSTATED BACK TO SEPTEMBER 1, 2015 SO ANY OUT OF POCKET MONEY I HAVE HAD TO PAY I SHOULD GET BACK. I AM VERY FRUSTRATED BECAUSE THIS HAS BEEN A BATTLE FOR 5 MONTHS NOW THAT MY CHILDREN HAVE NOT HAD INSURANCE BECAUSE OF A COMPUTER ERROR AND IT SEEMS NO MATTER HOW MANY TIMES I CALL NOTHING IS BEING DONE ABOUT IT. I DON'T KNOW WHERE TO GO FROM HERE BUT I AM HOPING YOU CAN HELP ME. THANK YOU SO MUCH IN ADVANCE
</MSG>

</APP>