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DMV Workers, County Employees Learn Each Others' Jobs

State Hopes Training Will Help Both Offices

POSTED: 4:29 pm EDT August 17, 2004
UPDATED: 5:10 pm EDT August 17, 2004

Anyone who's ever had to pay taxes and go to the Department of Motor Vehicles can tell you that it's sometimes a little overwhelming.

"I'm from Ohio. We never had it there, so this was a whole new experience when we moved down here," Michelle Coe said.

Coe fell behind on her taxes on one of her cars, which meant she ended up doing the DMV-county office shuffle.

"I found out that I had to turn around and go to the DMV and pay another fine before I could get my tags and make myself legal. I didn't realize I wasn't legal at the time," she said. "I could've been pulled over, my license taken away. There's a lot of different things they could do."

Now, the state is hoping to help drivers stay more informed about the process.

County employees and DMV workers are spending time in one another's offices, learning more about both sides of the process.

"I think there are some issues that our customer service representatives will learn here and also that the county employees will learn coming out to the DMV that will help them serve the customer better," said Marcia Adams of the SCDMV.

"You just hear, as time goes along, people are concerned about having to go back and forth," Spartanburg County Treasurer Oren Brady said.

The two agencies are trying to share more information so when taxpayers have problems with car taxes or license suspensions, both agencies can answer their questions.

Coe said she hopes the exchange of information works out.

"As long as they're helping you out and they're helping you fix problems when you don't realize you have them -- that's all that matters to me," she said.

Adams said the state hopes more counties will join the program.



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