DMV Workers, County Employees Learn Each Others' Jobs
State Hopes Training Will Help Both Offices
SPARTANBURG --
Anyone who's ever had to pay taxes and go to the Department of Motor
Vehicles can tell you that it's sometimes a little overwhelming.
"I'm from Ohio. We never had it there, so this was a whole new
experience when we moved down here," Michelle Coe said.
Coe fell behind on her taxes on one
of her cars, which meant she ended up doing the DMV-county office shuffle.
"I found out that I had to turn around and go to the DMV and pay
another fine before I could get my tags and make myself legal. I didn't
realize I wasn't legal at the time," she said. "I could've been pulled
over, my license taken away. There's a lot of different things they could
do."
Now, the state is hoping to help drivers stay more informed about
the process.
County employees and DMV workers are spending time in one another's
offices, learning more about both sides of the process.
"I think there are some issues that our customer service
representatives will learn here and also that the county employees will
learn coming out to the DMV that will help them serve the customer
better," said Marcia Adams of the SCDMV.
"You just hear, as time goes along, people are concerned about
having to go back and forth," Spartanburg County Treasurer Oren Brady
said.
The two agencies are trying to share more information so when
taxpayers have problems with car taxes or license suspensions, both
agencies can answer their questions.
Coe said she hopes the exchange of information works out.
"As long as they're helping you out and they're helping you fix
problems when you don't realize you have them -- that's all that matters
to me," she said.
Adams said the state hopes more counties will join the program.

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