Posted on Thu, May. 15, 2003


Sanford pushes new DMV reforms


Associated Press

Gov. Mark Sanford said he would like to renew his next driver's license on the Division of Motor Vehicle's Web site, which will host many time-saving improvements this summer.

On Thursday, Sanford and other legislators announced changes that will make it easier to bypass the waiting lines at the DMV.

"When you talk about web-based transactions and the ability for the first time to do some of these things without taking a drive down to the DMV office, you really do need to talk about saving people's time," Sanford said. "And time ultimately is money."

The DMV Web site will offer driver record, points status and pending registration information by July as well as a service that will allow people to pay their drivers' license reinstatement fees. People also will be able to renew drivers' licenses and identification cards, change addresses and get a duplicate drivers' license.

The agency will close all offices on May 28 for employee training that will focus on customer service, said J.T. Gandolfo, who led a task force that looked into ways to improve service at the DMV.

"Given time and attention, given proper appropriation, that is an organization that can produce not just good customer service, but our goal is outrageous customer service," Gandolfo said. "You will see a major change in how customers are treated."

Beginning June 7, DMV offices also will be open on Saturdays at six regional offices in the Florence, Aiken, Irmo, Greenville, Charleston and Rock Hill.

The General Assembly also is considering more reform efforts for the agency.

The House has approved a bill that removes the DMV from the Public Safety Department and makes it a stand-alone Cabinet agency with the director appointed by the governor and confirmed by the Senate.

Also under the bill, drivers could get tag renewal stickers and registration from DMV offices, county treasurers' offices or private entities. Those agencies could charge a service fee more than the standard $24 for the transaction.

Drivers' license expiration dates would be extended from five to 10 years for most people. The bill also allows the agency to enter into contracts with public and private entities to administer driving tests.

DMV came under fire last summer when a new computer system designed to streamline operations created longer lines at offices statewide.

Sanford said he's seen frustration from customers and employees at DMV offices during visits and wants to see improvements soon.

"I just don't want to be stuck there for several hours of my life, period," he said.





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