A funny thing happened at the S.C. Department of Motor Vehicles
office in Irmo when the first day of Saturday office hours in years
began with the computers' not functioning properly.
People waited patiently or agreed to come back later. No one
raised a voice in anger. Signs of impatience were limited to a
knowing smile or a gentle rolling of the eyes.
The delay lasted a little over an hour, and DMV staffers
accomplished what they could without the computers. They
administered written tests instead of electronic ones, and offered
to mail driver's license renewals and other documents to people who
filled out the proper forms.
"You never know about computer problems, I guess," said Jonathan
McInnis of Columbia, who filled out forms to change the address on
his driver's license but left without renewing the sticker on his
car tag. "Hopefully, they'll get it ironed out. Maybe the computer
isn't used to firing up on Saturdays."
An employee of the S.C. Department of Health and Environmental
Control, McInnis had more patience than his 19-month-old son, Aidan,
who squirmed in his arms as he spoke.
"He was getting restless," McInnis explained as he left just
before the computers were fixed.
The new Saturday hours at six DMV offices around the state were
the product of legislation signed into law Thursday by Gov. Mark
Sanford.
The measure overhauled a process that has frustrated S.C.
motorists for years, by moving the department, formerly the Division
of Motor Vehicles, out from under the S.C. Department of Public
Safety and under the direct control of the governor's office, among
other changes.
Sanford's promise to eliminate hassles at DMV had been a theme of
his campaign.
Offices in Aiken, Charleston, Florence, Greenville and Rock Hill
also opened Saturday. The six offices will continue to be open
Saturdays except July 5 and Aug. 30 because of nearby holidays.
Department spokeswoman Beth Parks said the offices were busy.
About 50 people were waiting in line in Rock Hill and there was a
good crowd in the Greenville office, she said. In Aiken, officials
were expecting more than 100 customers.
Parks said the department may open additional offices on Saturday
if necessary.
Despite the computer glitch, the dozen or so customers waiting in
the Irmo DMV office praised the changes -- especially the added
hours.
"It's just really convenient because I'm at school Monday through
Friday," said Christopher Sirakowski of Columbia, who attends the
Truck Drivers Institute in Richburg and needed a commercial driver's
permit for road training that begins Monday.
Sirakowski had been ready to leave, then agreed to take the test
in written form. Shortly after he was told he passed, the computers
came back up.
"Happy camper," said his father, Cass Sirakowski.
Doris Johnson, who as the Irmo office's "greeter" was the person
charged with telling motorists about its computer problem, said she
didn't hear many complaints.
"Some people left some things to be mailed to them," she said,
holding up some of the forms they filled out.
Mike and Gail Shaw of Columbia chatted quietly during the delay
with Betty Jo Mills, the DMV staffer trying to help them replace
Gail Shaw's stolen driver's license. Mills offered them the option
of filling out a form or coming back later.
"If you come back in, come back to me and if I'm waiting on
someone else, I'll wait on you next," Mills said.
"Ms. Mills has been super-kind to us," Mike Shaw said.
A few minutes later, the computer came back up. Problem
solved.
"Patience is a virtue," Mike Shaw said.
The Associated Press contributed to this
story.