COLUMBIA--After months of complaints about long
lines and poor service at the Division of Motor vehicles, a bill was
introduced Thursday in the House that would make major changes at the
agency.
Under the bill, DMV would be re moved from the Department of Public
Safety and made a stand alone Cabinet agency with the director appointed
by the governor and confirmed by the Senate.
DMV, which registers vehicles and licenses drivers, originally was part
of the former Department of Highways and Public Transportation. During the
1993 state government restructuring, portions of the DMV were sent to the
Revenue Department and other portions to Public Safety. The entire
division was put under Public Safety in 1996.
"DMV has been treated sort of as a redheaded stepchild; it's bounced
around from one agency to another," said House Speaker David Wilkins. "Now
it's going to stand alone. The governor's going to appoint the director.
There's going to be a direct chain of command and accountability."
That's exactly what DMV needs, said Gov. Mark Sanford, who appointed a
task force to review problems at the agency.
"I think this bill certainly pro vides that accountability, and I'm
very encouraged by the similarities between this bill and a lot of the
recommendations included in the task force report. We've also said all
along that taking a hard look at privatizing certain aspects of DMV was
long overdue," San ford said.
Public Safety officials wouldn't say whether they support the measure
but said they would work with the General Assembly.
Under the bill, the agency would enter into contracts with public and
private entities to administer driving tests. Drivers' license expiration
dates would be extended from five to 10 years for most people, and drivers
could get tag renewal stickers and registration from DMV offices, county
treasurers' offices or private entities.
DMV came under fire from legislators last summer when a new computer
system was implemented, and technical glitches kept residents waiting for
hours in long lines across the state.
Problems at the agency go beyond long lines. Sanford's task force said
the agency also has slow mail-in services, inefficient call centers,
cramped facilities and a multimillion-dollar computer system that is not
completely functional.
The bill incorporates suggestions made by Sanford's task force and by
another group appointed by Wilkins, R-Greenville.
"We worked long and hard on these recommendations and think this bill
recommends a major step forward in the kind of reform that will make the
DMV customer friendly and reduce the lines and the stress long associated
with a visit to the DMV," said Rep. Ronald Townsend, R-Anderson. Townsend
was chairman of Wilkins' study committee and leads the House Education and
Public Works Committee where the bill will be debated.
Wilkins said he expects the long lines at many DMV offices to decrease
if the bill becomes law because customers will be able to take care of the
same business at other locations.
"It demands from DMV more accountability and more efficiency and it
certainly makes it more customer friendly," Wilkins said.