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Tue, 31 May 2016 15:46:31 -0400
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Thread-Topic: Response via eform 100002 - Help with a State Agency
From: <governor.haley@sc.lmhostediq.com>
To: <governor.haley@sc.lmhostediq.com>
Subject: Response via eform 100002 - Help with a State Agency
Date: Tue, 31 May 2016 15:46:31 -0400
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<APP>WORKFLOW
<TEMPLATEID>344</TEMPLATEID>
<PREFIX>Mrs.</PREFIX>
<FIRST>Kasanda</FIRST>
<MIDDLE></MIDDLE>
<LAST>Harrison</LAST>
<SUFFIX></SUFFIX>
<TITLE></TITLE>
<ORGANIZATION></ORGANIZATION>
<ADDR1>6988 US Hwy 521</ADDR1>
<ADDR2></ADDR2>
<CITY>Salters</CITY>
<STATE>SC</STATE>
<ZIP>29590</ZIP>
<EMAIL>kasandaharrison@yahoo.com</EMAIL>
<PHONE_H>843-387-5396</PHONE_H>
<PHONE_B>843-372-4960</PHONE_B>
<WFUD_Request>I need help with the SC Education Lottery. I have been in touch with Paula Harper Bethea and am not satisfied with her solution to the problem. I purchased a ticket for May 16th day lottery @ 12:35 PM.The number I played was drawn. I took the ticket back to the store to cash in only to find that the scanner printed the ticket for advance play for the Saturday, May 21. I contacted the store who confirmed that my ticket was for that day. The retailer contacted his representative to inform them of the problem. I in turn immediately contacted the lottery office and spoke with the head of Lottery security whose name I do not remember. He called the retailer and questioned him wherein my character and every thing else was questioned. I also understand that the footage from the security camera was viewed. Bottom line: I went in the store; wrote out a pay slip and the scanner misread the slip. The retailer's wife confirmed the transaction.I was advised by them that there was nothing they could do that I needed to contact the Lottery office. After much conversation I reached the top, Mrs. Bethea who asked me to send her the ticket and pay slip. I did which brings me to this point. In her letter to me she states that I said that I have had previous problems with this retailer's scanner incorrectly reading the numbers I selected on a pay slip. For the record- let's be very clear! I did not say I had a problem with this retailer. What I did say to her was I have had a problem before with the scanner printing entirely different numbers on the slip. I am sure if you were to take a poll, you will find other problems that players other than me have had.Mrs. Bethea stated that she had the SCEL investigate the maintenance history and does not indicate a problem; there may be a smudge that causes an error; a remnant of the vinyl scratch-off material can stick to a play slip; there is no indication that the ticket was generated due to computer or central gaming system; once a pay slip is read the terminal does not permit any action by the clerk to alter the selection thus eliminating any human error by the retailer.Thank you for all the insight however these rules are in place to protect the lottery and not the consumer. I can assure you that what I presented to you did happen and I will not stop until a proper solution is reached. You see what I don't understand is once I presented this problem to you you have turned a deaf ear to the problem. There is something empowering about knowing you are right. Mrs. Bethea admitted in her letter that a misread of the pay slip does occur so the responsibility to verify the slip rest on the player.Does that absorb the Lottery of all liabilities when their machine does not operate properly? Something is seriously wrong with this picture. When a consumer plays the lottery,can they not expect that your machine will give them an accurate ticket for their wager? It is no longer about the money to me but the principle of the whole thing.You see, I trust God and I do believe that no weapon against the truth will prosper. It's not just about me any more but the "greater good" because I do believe that if it happened to me , it will happen to someone else.We don"t know why God gives us battles but this seems to be mine because I did nothing wrong!</WFUD_Request>
<SUBJECT></SUBJECT>
<CUSTOM1>216.218.77.139</CUSTOM1>
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