Gov. Mark Sanford announced Thursday a series of
changes at the Division of Motor Vehicles aimed at shortening lines
and improving service. Legislative leaders back the changes, as they
finish work on a bill to restructure the DMV to make it a
stand-alone agency directly accountable to the governor.
One change is allowing customers to take care of
some of their transactions over the Internet. On June 8, DMV will
start allowing drivers to check their driving record and point
status, complete a pending registration (including paying late
registration penalties) and pay drivers license reinstatement fees
online.
Gov. Sanford says, "When you talk about web-based
transactions and the ability for the first time to do some of these
things without taking a drive down to the DMV office, you really
begin to talk about saving people’s time."
On June 18, DMV will expand its web offerings to
include renewing an ID card, obtaining a duplicate drivers license
and obtaining a duplicate registration card. On June 30, you’ll be
able to renew your drivers license, change your address or change
the registration address for a specific vehicle online.
The DMV will also start offering expanded hours June
7 and throughout the summer at some locations. Six regional offices
will be open on Saturdays: Florence, Aiken, Irmo/Ballentine,
Greenville 63, Charleston Leeds Avenue and Rock
Hill-Newport.
On May 28th, the DMV will close all of
its offices statewide and bring all employees to Columbia for a
training session focused on quality services and excellent customer
service skills. But won’t closing all DMV locations for an entire
day cause a backlog when they re-open? Gov. Sanford says, "If we
don’t get our systems right and in place and get everybody clear
about our objective and how we’re going to get there, what we will
have is a backlog over the summer."
Some of the other changes at the agency will save
about $2.5 million. DMV expects to save about $2 million next year
by decreasing its commitment to long-term contractual services for
the operation and maintenance of its information technology system,
and assuming those responsibilities in-house. The agency also plans
to partner with the Department of Corrections, with inmates doing
some maintenance work, saving $500,000 a year.
The South Carolina House has already passed the bill
to restructure the agency. Sen. President Pro Tem Glenn McConnell,
R-Charleston, says he expects the Senate to take up the bill when
senators finish work on the budget.