Good Morning,

 

I hope everyone is having a good week. The House will return on Monday of next week to spend five days debating their budget bills. There are three bills this year.

 

This mid- week message will have to suffice for next week, as well. I will attempt to provide an update the following week

 

Next week we are going to add a group, associate wardens, to this list. Many do not have email access. Wardens, in the event that your associate(‘s) does/do not have email, please share these messages.

 

Sam Walton’s Rules for Building a Business: Rules 8 concerns customers.

 

Rule 8: Exceed your customers’ expectations. If you do, they will come back over and over.

 

I know that some of you are thinking that inmates must feel good about our efforts, because so many come back to see us. While we should treat inmates with respect and professionalism, they are our wards, not our customers. Actually, the citizens of this state are our customers and every four years, they elect a customer representative. Our duty is to exceed the expectations of the governor and the citizens of this state. Think of our mission statement as a reflection of the primary concerns our customers. They may not come to see us, but they will eventually appreciate a consistent excellence delivered at great value.