Lengthy visits to the DMV- or any visit at all - could be a thing
of the past as early as this summer under a series of reforms
announced Thursday by Gov. Mark Sanford.
The changes at the Division of Motor Vehicles include creation of
an Internet-based system for license renewal, address changes and
other ordinary transactions that often result in long waits in line
at DMV offices.
The DMV features "great people, but a flawed system," Sanford
said. "This is about changing those systems."
In addition to the Web-based resources, the reforms include:
• Saturday office hours this
summer at six regional offices around the state, including one in
the Irmo/Ballentine area. Officials said the main Columbia office,
on Shop Road, is too expensive to keep open on Saturday.
• "Greeters" in 39 busiest offices
to help customers find the right line and make sure they have the
right forms.
• Removal of all telephones from
counters in DMV offices so clerks are not interrupted while helping
customers.
• Computers in those same 39
offices for customers to access the new Internet services.
At the DMV office on Shop Road in Columbia, where lines were
short around 4 p.m. Thursday, Fred Schofield, 35, of Wagener, was
waiting with his son while he got his license reinstated.
"Being open on Saturday is a real good idea," he said. "Even a
couple hours on Saturdays would help a lot."
Ben Bomar, 28, a recent graduate of USC's business school, said
he thinks the online services are a nice benefit in addition to the
Saturday hours.
"It definitely makes sense," said Bomar, who was waiting in line
to renew his registration.
The reforms are the result of work by a DMV task force Sanford
appointed early this year. The changes complement other reforms
included in a bill before the Senate that would remove DMV from the
Department of Public Safety and put it directly under the governor's
office.
None of the changes announced Thursday would happen unless that
bill, which has passed the House, becomes law. State Sen. Greg
Ryberg, R-Aiken, plans to amend the bill to include a new $5 fee for
registering car titles, which happens whenever a car is sold. The
additional money would go to the DMV to pay for the reforms, said
J.T. Gandolfo, head of Sanford's DMV task force.
While the plan does include new costs, it also includes big
savings. Sanford said the agency would save:
• $2 million by bringing operation
and maintenance of its computer system - dubbed Project Phoenix -
in-house, eliminating an outside contract expense. The $25 million
computer system was installed last summer and has resulted in
shorter lines.
In January, the Department of Public Safety said DMV waiting
times have dropped to about 20 minutes, down from an hour last
summer. But Gandolfo said lines traditionally increase in the
summer.
• $500,000 by using Department of
Corrections inmates to handle maintenance and janitorial services at
DMV offices.
Sanford was joined Thursday by Gandolfo and leaders of the House
and Senate in announcing the changes. Standing with him was state
Sen. Brad Hutto, an Orangeburg Democrat, who said he was
particularly excited about the new Web-based options.
"I don't know how many times people have talked to me about being
in the lines at the DMV," Hutto said. "And they say, 'Why couldn't I
just have gotten this off the computer?'_"
The reforms allow people "to recognize we've moved into the 21st
century, and let's deal with that at the DMV," Hutto said.
House Speaker David Wilkins, R-Greenville, urged the Senate to
pass the DMV reform bill the House sent over in March. Senate
President Pro Tem Glenn McConnell, R-Charleston, said he expects
that to happen soon.
The attention to problems at the DMV has been a long time coming,
Wilkins said.
The reforms mean "the DMV will no longer be dealt with as an
afterthought," Wilkins said. "This bill brings accountability and
efficiency to the agency."
Sanford urged patience as the new reforms take hold.
"Does this mean that all the lines will immediately end at the
DMV? No, this is a progression of different changes."
Staff writer Mike Ramsey contributed to this report