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Thread-Topic: Price Gouging (for general public and servicemen and women)
From: <governor.haley@sc.lmhostediq.com>
To: <governor.haley@sc.lmhostediq.com>
Subject: Price Gouging (for general public and servicemen and women)
Date: Thu, 7 Apr 2016 10:46:56 -0400
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<APP>CUSTOM
<PREFIX>Mrs</PREFIX>
<FIRST>Rita</FIRST>
<MIDDLE></MIDDLE>
<LAST>Clements</LAST>
<SUFFIX></SUFFIX>
<TITLE></TITLE>
<ORGANIZATION>1944</ORGANIZATION>
<ADDR1>15 Linder Dr</ADDR1>
<ADDR2></ADDR2>
<CITY>Homosassa</CITY>
<STATE>FL</STATE>
<ZIP>34446</ZIP>
<EMAIL>rjc15@tampabay.rr.com</EMAIL>
<PHONE_H>352-634-2443</PHONE_H>
<PHONE_B>352-634-2443</PHONE_B>
<ISSUE>BOARDS</ISSUE>
<SUBJECT>Price Gouging (for general public and servicemen and women)</SUBJECT>
<CUSTOM1>72.184.127.7</CUSTOM1>
<MSG>
This is an e-mail I sent to the General Manager of a Holiday Inn Express in Columbia , SC  I think it will explain my complaint.  I did not know who to address it to in your office.  There were also three soldiers waiting the next morning with the same complaint.  They had $100 for over night expenses!! A terrible way to treat our soldiers!!  As well, as myself, a retiree!!  Please look in to this practice.

To: Bianca Virk, GM Holiday In Express, Fort Jackson
 
On Tuesday, April 5th my husband and I stopped at your hotel for the night on our way back to Florida.  We ALWAYS stay at Holiday Inn Express.  I usually make reservations ahead but did not this time because we were not sure where we would stop.  It was about 8:30 when we did stop and I was not too concerned about price since I had always paid about the same no matter where we were.  Usually between $100-$139.  Imaging my shock when I received a bill for $319.19!!  The two young men at the desk did not mention that prices were more than double due to a golf tournament over 75 miles away!!   We are not golf enthusiasts so had no idea.  I told the clerk that I had AAA or AARP for additional discount and he said o.k.  I take half the blame for not asking the price but also feel that he neglected to mention the price increase on purpose.   He knew we were not there for golf.  I checked the next morning with the Hampton Inn next to you and they were a little less expensive but also told me that definitely let over night guests know about the price increase.  Your clerks did not!  As we walked away , they were laughing and now I know why!  Whatever I initialed that night had no price, still I was not alerted!  The next morning there were three soldiers at the desk waiting to see you and they had the same issue.  What a disgrace that Holiday Inn Express also gouges our soldiers.  I am going to contact the Corporate Headquarters as well as the Governor of this practice.  I feel a price increase of over twice the regular price constitutes gouging.  I thought this was against the law!  I also feel cheated that I was not informs at check-in.  That is a terrible oversight if the clerks know you are only there for the night.  At $319.19 , that comes to almost $40 an hour to rest!!  We always stay at Holiday Inn Express but will rethink that habit from now on!  I am requesting at least half of my money back.  I feel this is only fair.  &amp150.00 a night is too high but I will pay that amount if you agree.  Please let me know what , if anything, will be done. 
 
Rita Clements
15 Linder Dr
Homosassa, Fl 34446
 
(352) 634-2443 cell phone
</MSG>

</APP>