From: Sarah Hearn [shearn@che.sc.gov]
Sent: Monday, January 23, 2017 10:03:53 AM
To: Cooper, Sue
Subject: RE: Governor's Mail - Colonel Ronald G. Sprovero

Sue,

 

Great speaking with you. Email has been received and I will forward it to the appropriate entity in our office.

 

Best,

Sarah

 

From: Cooper, Sue [mailto:Sue.Cooper@admin.sc.gov]
Sent: Monday, January 23, 2017 10:02 AM
To: Sarah Hearn <shearn@che.sc.gov>
Subject: Governor's Mail - Colonel Ronald G. Sprovero

 

Sarah,

 

E-mail for review and action.  Thank you.

 

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Thread-Topic: Assistance Requested
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Subject: Assistance Requested
Date: Tue, 10 Jan 2017 19:47:04 -0500
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<APP>CUSTOM
<PREFIX>Colonel</PREFIX>
<FIRST>Ronald</FIRST>
<MIDDLE>G.</MIDDLE>
<LAST>Sprovero</LAST>
<SUFFIX></SUFFIX>
<TITLE>Assistance Needed with Finance Aid for Trident Technical College</TITLE>
<ORGANIZATION></ORGANIZATION>
<ADDR1>6290 Highway 165</ADDR1>
<ADDR2></ADDR2>
<CITY>Ravenel</CITY>
<STATE>SC</STATE>
<ZIP>29470</ZIP>
<EMAIL>ron@dcems-ae.com</EMAIL>
<PHONE_H>843-834-1722</PHONE_H>
<PHONE_B></PHONE_B>
<ISSUE>EDUC</ISSUE>
<SUBJECT>Assistance Requested</SUBJECT>
<CUSTOM1>70.101.5.136</CUSTOM1>
<MSG>
Dear Governor Haley,
I am contacting you as a last resort on behalf of my daughter, Sarah Sprovero Smith. She is a single parent who recently went through a divorce with her husband leaving her nothing. She has been accepted in the Enhanced Dental Assistance Program at Trident Technical College. She completed her first semester of general studies and is ready to begin the technical portion. She has been trying to obtain financial aid, which she clearly qualified for, but since last August the financial aid office has be stone walling and/or slow walking her with technocratic procedures. There is no one she can directly talk to and they want everything done through email. The problem is this impersonal approach is exacerbated by the fact that their computer system is constantly down and/or off line. Her latest email response of December 14th to them with additional information request of has gone unanswered. If this is not rectified this week she will have to drop out of the program due to lack of funding and wait a year to restart. Is there any assistance that she can get in moving this forward? Thank you.
</MSG>

</APP>

 

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Susanne Cooper

Program  Coordinator I, Ombudsman

Office of Executive Policy and Programs


The South Carolina 

Department of Administration

1200 Senate Street, Suite 104, Columbia, SC 29201

(803) 734-5049

The South Carolina Department of Administration (Admin) serves the citizens of South Carolina and agency partners by leading innovative efforts to provide secure, cost-effective, responsive and standardized services.