Posted on Fri, May. 16, 2003


-- DMV REFORM
A rundown of changes announced Thursday for the Division of Motor Vehicles:


• Savings of $2 million by bringing operation and maintenance of DMV computer system in-house

• Savings of $500,00 by using Department of Corrections inmates for janitorial service and maintenance at DMV offices

• Daylong customer service training for all DMV employees May 28

• Creation of new customer satisfaction program

• Saturday office hours at 6 offices around the state

• Greeters in 39 of the busiest DMV offices to direct customers before they get in line

• Removal of phones on counters in field offices

• Computers in high-activity offices for customers to complete Web transactions




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