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Thread-Topic: Response via eform 100002 - Help with a State Agency
From: <governor.haley@sc.lmhostediq.com>
To: <governor.haley@sc.lmhostediq.com>
Subject: Response via eform 100002 - Help with a State Agency
Date: Thu, 17 Mar 2016 23:04:25 -0400
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<APP>WORKFLOW
<TEMPLATEID>344</TEMPLATEID>
<PREFIX>Ms.</PREFIX>
<FIRST>Jamie</FIRST>
<MIDDLE></MIDDLE>
<LAST>Taylor</LAST>
<SUFFIX></SUFFIX>
<TITLE></TITLE>
<ORGANIZATION></ORGANIZATION>
<ADDR1>112 Glendale st</ADDR1>
<ADDR2></ADDR2>
<CITY>Greenville</CITY>
<STATE>SC</STATE>
<ZIP>29605</ZIP>
<EMAIL>jayboon78@gmail.com</EMAIL>
<PHONE_H>8643760720</PHONE_H>
<PHONE_B></PHONE_B>
<WFUD_Request>Jamie Taylor
112 Glendale St
Greenville, SC 29605
(864)376-0720
Jayboon78@gmail.com


March 17, 2016
To whom it may concern:
On February 20, 2016 I received a letter in the mail from Blue Cross and Blue Shield. It stated that my health insurance would end on March 1, 2016. I immediately called Blue Cross to figure out the reason. I was told they received a letter from the Health Insurance Marketplace that I was terminated. Blue Cross and Blue Shield had no reason why. They told me to call the Health Insurance Marketplace and ask why.
And so I called the Health Insurance Marketplace. I was on hold for 25 minutes. Since the initial call that I made that day, I have talked to several representatives and several supervisors. I have made several complaints. No one can tell me why I was terminated. One supervisor went as far as telling me that I must have logged into my account and terminated myself. Another told me that I did not pay my premium. I told her I paid January and February. Next she told me my payments must have been late. 
I was told that my issue would be escalated and someone would get back to me within 7 days. I received a call from a lady that verified my information and told me she received my issue. She told me she didn't know why I was terminated and that someone would get back to me. I have made several calls to find out the progress of the issue. No one can tell me anything. When I called a week ago I was told that my issue was not escalated to the right department and I just needed to wait for someone to call me. It has been 3 days shy of a month. I have heard nothing. If Blue Cross would not have notified me, I would have found out about my coverage being terminated while at my doctor's appointment. I have received no notification from the Marketplace. In addition, no 1095a. Which I have also called numerous times about. I have dealt with rude representatives that told me I needed to be patient and the 1095a would be posted by the first week in February. 
I asked the supervisor the last time I called who I needed to talk to about filing a complaint. I was told to go on the Centers for Medicare and Medicaid Services website and find the information myself. 
I am appalled at the customer service. I have run into a brick wall. I also filed an appeal. Hoping to get someone to at least help me. Who can help me with my issue? Who can review these calls I made to listen to the unacceptable comments that I have gotten? I have no numbers. No contact information. I have to keep talking to the same representatives at the Marketplace  who apparently have no idea why I was terminated and no idea why I haven't received a 1095a. I asked one of the representatives what she suggested I do. Go all year without coverage and get penalize? She told me yes!How is a government agency not providing tax information needed? How is a government agency not providing a service?

There is absolutely no contact information for the Marketplace besides the general 1800 number. 
No one has any information! No one can help me. Please point me in the right direction to get this matter taken care of so that maybe I can get my health insurance back.



</WFUD_Request>
<SUBJECT></SUBJECT>
<CUSTOM1>68.189.158.236</CUSTOM1>
<MSG>

</MSG>

</APP>