Culture of waste
built into state agencies
By MIKE
FREDERICK Guest
columnist
South Carolinians know this state’s fiscal situation. What casual
observers outside state government may not realize is that the very
structure of our government and some agencies creates an
institutional environment that contributes to a culture of waste and
inefficiency.
The Governor’s Commission on Management, Accountability and
Performance determined, like every major reorganization project
before it, that state agencies operate as independent “fiefdoms.”
These sovereign kingdoms (often replete with perks for the ruling
class) limit accountability and complicate the chain of command.
Waste and abuse become comfortable through familiarity. They become
harder to recognize when it’s more important than ever to do so.
Why is a little waste here and there so important? The definition
of a “little” waste is subjective. Gov. Mark Sanford tells of a
colleague from his days in the U.S. House who referred to the cost
of a $7 million appropriation as “nothing.” This kind of thinking
thrives after too many years of operating in the wrong mindset.
Tax dollars don’t flow from some theoretical pool of money.
Public funds are submitted by taxpayers for the services we expect
and deserve from our government. It’s a sacred trust, not an
exercise in creative accounting.
The Department of Social Services warns that it may lose the
ability to protect children; local jails reel from the cuts at the
Department of Mental Health, as the mentally ill are arrested
instead of treated; the Highway Patrol commander describes a
speeder’s chance of getting caught here as among the lowest in the
nation. These losses aren’t theoretical.
Most state employees work diligently to perform their duties
under these increasingly difficult conditions. These workers deserve
to operate in an environment that recognizes their sacrifices and
accomplishments, yet they are hampered not only by fiscal
constraints but by a culture that can breed waste.
Consider as an example one of the state social service agencies,
in recent years suffering facility closure, unpaid furloughs,
layoffs and cutbacks to items such as cell phones for workers who
occasionally transport emotionally troubled (or criminally charged)
individuals. As the employees scramble to fulfill their obligations
in overworked field offices, they bemoan an $88,000 deputy director
who lives in the Upstate and commutes more than 90 miles to Columbia
in his state vehicle daily, as he has for more than five years.
Consider also the public safety agency still recovering from the
first layoffs in its history — dozens of full-time employees,
including eight in its core mission area. Their facilities are in
disrepair to the point of partial uninhabitability, yet as these
hardworking employees struggle to stay ahead of even their most
basic assignments, the $75,000 CEO commutes more than 140 miles from
his coastal home in a state vehicle.
A case could be made that in order to lure qualified people into
government service, perks like these examples are necessary. Most
would agree, however, that (especially in the context of the budget
crisis) they represent a sense of entitlement and privilege, rather
than one of stewardship.
Why is $5,000 to $10,000 for fuel and maintenance important in
the big picture of a state budget? Internally, leaders must
understand that leadership is service and shoulder their share of
sacrifices. Morale and loyalty are precious commodities, easily
squandered by actions such as these.
Externally, citizens already feel separated from the agencies
they “own,” because of perceptions of bureaucracy and waste. Just as
U.S. representatives should remember that taxpayers here consider $7
million a large sum of money, state government leaders should
occasionally subject their expenditures (even relatively minor ones)
to the sunshine test. At its core, this is a leadership issue.
Many leaders in state agencies understand this, as evidenced by
sacrifices made in recent years. The state owes these leaders the
framework necessary to succeed: a structure providing not only the
flexibility and responsiveness of a flattened chain of command, but
the responsibility and accountability embraced by high-quality
leaders. The MAP Commission’s sweeping recommendations would
accomplish this.
I hope the personal and political courage displayed by Gov.
Sanford, House Speaker David Wilkins and the other legislators who
have worked toward enacting the MAP Commission’s recommendations
will inspire leaders at all levels of S.C. government in this fight
to retool the state’s organizational apparatus.
Mr. Frederick, of Murrells Inlet, served as a state law
enforcement officer for 13 years; he is a consultant to the U.S.
government. |