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Thursday, May 22, 2003 |
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Posted on May 18, 2003 It won't happen unless General Assembly changes the system
But those reforms won't happen unless the Senate passes legislation to restructure the DMV, pulling it out of the Department of Public Safety and putting it in the governor's Cabinet. Under the legislation, the DMV would be a separate department of state government. It would be headed by a director appointed by the governor and confirmed by the Senate. That would give the governor control of the agency. He would be able to institute the reforms he announced last week. They include an Internet system that would let motorists renew their driver's licenses and complete other routine DMV tasks online without visiting an agency office. The governor also would institute Saturday hours at some DMV offices. He would establish greeters at busy offices to channel motorists to the right lines and make sure they had the proper paperwork. He would also, among other reforms, remove telephones from the work stations of DMV workers so they aren't interrupted while dealing with customers. These are worthwhile changes that should ease the infamous waits that motorists suffer through when dealing with the agency. And they demonstrate the value of government restructuring. Placing the DMV in the governor's Cabinet makes him responsible for the agency. He is accountable for its performance. If the service at the DMV doesn't improve, voters know who to blame. Otherwise, as is the case with many state agencies, voters don't have a clear idea who is responsible for the performance of various sectors of state government. Many agencies are run by commissions and boards appointed by the legislature. The lines of accountability are much more vague. Sanford has shown with his plan to improve service at the DMV that government restructuring can work. The House has already passed the bill restructuring the DMV. The Senate should pass it quickly so it can be enacted this year. If not, senators should be held accountable for any continued poor service from the agency. Then lawmakers should evaluate other government restructuring proposals and determine whether they can enhance the effectiveness and accountability of the rest of state government. |
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