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Subject: MyDORWAY
Date: Sun, 13 Mar 2016 23:01:04 -0400
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<APP>CUSTOM
<PREFIX>COL</PREFIX>
<FIRST>JOHN</FIRST>
<MIDDLE>P</MIDDLE>
<LAST>HALL</LAST>
<SUFFIX>JR</SUFFIX>
<TITLE>PRESIDENT</TITLE>
<ORGANIZATION>TRACAR LLC</ORGANIZATION>
<ADDR1>1382 BRICKMAN WAY</ADDR1>
<ADDR2></ADDR2>
<CITY>MOUNT PLEASANT</CITY>
<STATE>SC</STATE>
<ZIP>29466</ZIP>
<EMAIL>coljphall@aol.com</EMAIL>
<PHONE_H>8438561825</PHONE_H>
<PHONE_B>8438561825</PHONE_B>
<ISSUE>COMM</ISSUE>
<SUBJECT>MyDORWAY</SUBJECT>
<CUSTOM1>69.1.24.214</CUSTOM1>
<MSG>
Below is the email trail between myself and the MyDORWAY address.  Not only is their website not available from outside the US but the SC Governor's website (http://www.governor.sc.gov/ )can't be accessed from outside the US either.  Just so you know, the NC Governor's website (http://governor.nc.gov/ ) is easily logged onto from outside the US.  You need to invest in a new IT department throughout the state government.

  Below is the email trail between myself and the MyDORWAY email address.  It is now the end of January 2016 and I have never been  contacted by your Help Desk regarding this issue as I was told would happen.  Furthermore, this issue has still not been resolved.  I am currently overseas and unable to logon on to your website.   This has been an issue since you established this poorly conceived new website that replaced SC DOR EPAY.  I notified you of this on 6 Nov 2015 and still no improvement has been made.  It is hard to believe that yours is the only website that I use for all of my business and personal financial accounts that doesn't function outside the US.  It's too bad you can't support SC businesses any better than this.

  I will no longer be making monthly SC Withholding payments as your system is incapable of processing these payments when I am out of the US.

  You have some serious drawbacks with your new MyDORWAY website that need to be corrected.  I travel extensively and am often out of the country when it is time for me to pay my monthly WH-1601 withholding payment.  Since 2007, almost every other month I have paid my withholding from outside the US using your previous SC DOR EPAY website  https://www3.sctax.org/DOREPAY/ using a credit card for payment with absolutely no problems.  Now, I am unable to logon to your new  MyDORWAY website  https://mydorway.dor.sc.gov/_/  from outside the US.  I have tried logging on from 3 different wireless networks in Saudi Arabia and trying a Virtual Private Network (VPN) based in Germany without any success.  During this time I have been able to logon to both your SCBOS website  https://www.scbos.sc.gov/  and the previous SC DOR EPAY website https://www3.sctax.org/DOREPAY/ with no problem.

JOHN P. HALL, JR.
President
Tracar LLC
843-345-4813
coljphall@aol.com


</MSG>

</APP>