South Carolina will take a different approach to marketing
tourism once newly appointed state Parks, Recreation and Tourism
Director Chad Prosser gets to Columbia.
The focus will shift from the branding of a statewide image to a
more sophisticated strategy promoting each of the state's unique
destinations, Prosser said Saturday, a day after Gov. Mark Sanford
tapped him as PRT director. In this Cabinet-level position, Prosser
takes over an agency that promotes tourism, the state's top
industry, which generates $14.6 billion annually.
"There is no one-size-fits-all tool to promote tourism in this
state," Prosser said. "It dilutes the importance when we try to be
all things to all people.
"Marketing for Charleston is different than marketing for the
Upstate or Myrtle Beach. Let's tailor programs to what each area
needs."
Shifting the marketing gears is one of many of Prosser's ideas as
he prepares to meet with the PRT staff Monday, then welcome about
500 tourism leaders to Greenville late next week for the annual
Governor's Conference on Tourism and Travel. In between, he'll fill
his role as Horry County Council chairman at Tuesday's meeting.
He assumes the PRT post during a crucial time economically and as
Sanford aims to restructure government.
Prosser is quick to say he doesn't have any preconceived notions
but wants to look at the agency's structure and try to better
position and market tourism.
THE SUN NEWS | What will be your top priorities?
PROSSER | It's an interesting time to be entering this
business, with the budget crunch and the economy. I want to make
meaningful changes in PRT and educate people on the role tourism
plays.
THE SUN NEWS | What are the meaningful changes you want to
make?
PROSSER | No. 1, we need to have more of a focus on
marketing and positioning our product. It begins with an honest look
at our product. Quality of life is what we are selling. We need to
work with the communities and local governments on how they can
improve their product.
Downtown redevelopment can be a catalyst for positive change;
creating economic centers. Look at the Vista in Columbia, downtown
Charleston, downtown Conway.
We are a quality-of-life agency. We should play a role in
defining and improving our product as well as marketing our
product.
No. 2, we need to look at the agency and how it is structured.
Parks are a big part of the agency, and we need to look at what the
customers, the taxpayers, want. We need to look at the system as a
whole.
But I'm not entering with any preconceived notions. I don't even
know where my office is yet. I know where the building is, but I
don't know where the coffee pot is.
THE SUN NEWS | You're jumping right in with PRT's annual
Governor's Conference on Tourism and Travel starting Wednesday in
Greenville. What will your role be in that conference?
PROSSER | It's good to have that right off the bat. It's a
concentration of folks in the industry. I really want to hear what
the drumbeat is and what they want.
It's like an annual check-up of the industry and finding out
where we are at. I will not be rolling out any big initiatives; it
will be more of a learning experience.
THE SUN NEWS | Gov. Mark Sanford also is scheduled to be
at the conference ...
PROSSER | The governor understands completely the
importance of tourism in our economy. He wants to enhance tourism as
the engine of our economy. He has definite ideas about things he
wants to see happen.
THE SUN NEWS | We keep hearing from Sanford about the
government restructuring. What will that look like?
PROSSER | It's back to basics, taking another look at the
mission of government. It's about changing the heart of state
government to make it more efficient. Right now, it doesn't function
well; it's inefficient.
THE SUN NEWS | How will that affect PRT? Is there talk of
splitting parks and recreation into one area and tourism in
another?
PROSSER | There is some linkage in those areas. We have to
take a look at the agency and how it is structured. ... I do think
it is important, given this is the state's No. 1 industry ... that
it have a Cabinet-level agency that is focused on tourism
development.
THE SUN NEWS | Is this a political steppingstone to run
for another office, possibly governor, some day?
PROSSER | I don't have any grand political scheme. I enjoy
public service. This was the right thing for me to do at this
time.
Beyond this, I don't know where it leads. There are more people
interested in what I'm going to be doing in 10 years than I am.
Shift the marketing
strategy from image branding to promoting destinations within the
state.