x-sender: governor.haley@sc.lmhostediq.com x-receiver: governor.haley@sc.lmhostediq.com Received: from mail pickup service by sc.lmhostediq.com with Microsoft SMTPSVC; Sat, 26 Mar 2016 13:02:15 -0400 thread-index: AdGHgT8A/ApjEyT0QN+JtME5AmKfYQ== Thread-Topic: American Credit Acceptance From: To: Subject: American Credit Acceptance Date: Sat, 26 Mar 2016 13:02:14 -0400 Message-ID: <0015E661737E4CE7B488455EA341945B@IQ12> MIME-Version: 1.0 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: 7bit X-Mailer: Microsoft CDO for Windows 2000 Content-Class: urn:content-classes:message Importance: normal Priority: normal X-MimeOLE: Produced By Microsoft MimeOLE V6.1.7601.17609 X-OriginalArrivalTime: 26 Mar 2016 17:02:15.0003 (UTC) FILETIME=[3F1FBAB0:01D18781] CUSTOM Mrs. Tracy J Duran Mother Blue Cross Blue Shield of Illinois 842 Shagbark Lane Apt. 302 North Aurora IL 60542 tracyjduran@icloud.com 6307427122 6307427122 COMM American Credit Acceptance 73.168.252.201 Hello Governor Haley, Your local business, American Credit Acceptance, need to be investigated! We have been struggling for the past several months. Last year I was out of work for three months. I needed a break from work due to mental anguish. I had gotten back to work and it took us a bit to keep up with our payments for our rent and car. In July I ended up in the hospital to have emergency surgery for an infection that was about to go to my heart and lungs. My husband called American Credit Acceptance to let them know that the prearranged payment for that day would have to be postponed due to my surgery. I was able to come out of the hospital 3 days later. That Monday, as I was getting ready to work, I had to go back since I can not afford to take a day off, the car was taken away even though he had made arrangements. It took us over 2 weeks to get the car back because they LOST our car! They didn't know if it was in either Illinois or Indiana or if it was auctioned off already! We try extremely hard to get payments for not only our car but for our own rent as well. American Credit Acceptance does not take the notes down like they should of our phone calls and payment arrangements. We spent well over $2,000 alone to get me to and from work and to get our car back which ended up being 430 miles ROUND TRIP with our 5 year old daughter tagging along. All this because they LOST our car. Did we get compensated for this?? No. They said that it was due to us not making a payment arrangement even though my husband told them that we had to postpone it due to me being in the hospital on the verge of death. NOW, we have been continually struggling after this since we were $2,000 in debt due to their inept practices and have been trying to keep up not only with car payments but our own rent payments. We couldn't even have a Christmas for our 5 year old daughter!! We were finally going to see the light at the end of the tunnel when I got my Federal Income Tax Refund in. But due to a State of Illinois snafu, that refund had gotten caught in Illinois State red tape. We promised ACA that we would make a payment as soon as we go that refund. I finally ended up contacting my own Governor Rauner to get to the bottom of this. I had gotten a response within a day that I would get my refund by next Friday. We called ACA that same day to let them know that we would get this paid up and corrected. They said ok, that they would take notes. Come TODAY, our car was taken AGAIN! The day before Easter! My daughter now has horrible memories of Christmas and now EASTER. We can't even take her to church to celebrate Jesus' rising! We can't take her to celebrate with her Sunday School friends on their Easter Egg Hunt! We can not afford to waste another $2,000 to figure out if they lost our car again!! We called them numerous times today and they state that they have no notes on our calls even though we talk to them every time they call. We did our job. We told them that we were able to finally make a payment this coming Friday after I FOUGHT to get my refund back! They need to be held accountable for everything we have gone through!! They need to be investigated! How many other families are the screwing around with? How many other families are they tearing apart or even killing?? It's businesses like this that make a family member go mad and take it out on their own family. Is this why there are so many murder/suicides in the US?? Please contact this business and find out what kind of training they are doing and if their employees are even capable of doing their job. The number I have to call each and every time is 864-754-1800. My married name is Tracy Duran but on my account it is under Tracy Downs. I need this rectified as soon as possible!! PLEASE HELP MY FAMILY!! Sincerely, Tracy Duran 630-742-7122 tracyjduran@icloud.com Joseph Duran 630-862-6912 Coyote@coyoteduran.com I will also be forwarding this email to the local news media in the Spartanburg, SC and surrounding areas about this situation as well as the local Chicagoland media.